At Inveno AG, we take the protection of your personal data very seriously. Personal data refers to all data with which you can be personally identified.

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We treat your data confidentially and in accordance with the statutory data protection regulations. Various personal data is collected when you use this website.

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The following data protection information gives you an overview of the purposes for which we collect your data and how we ensure and guarantee the protection of your data.

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Data protection information

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1. name and contact details of the controller
This data protection information applies to data processing by

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Inveno AG
Bahnhofstrasse 6c

6210 Sursee
E-mail: info@inveno.ch
Phone +41(0)78 892 78 45
 

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2. processing of personal data

 

Visiting our website
When you visit our website, data is automatically collected by our IT systems. This is primarily technical data (e.g. internet browser, operating system or time of page view). This data is collected automatically as soon as you enter our website.

Some of the data is collected to ensure that the website is provided without errors. Other data may be used to analyze your user behavior. Personal data such as name, address, telephone number, e-mail address or other identifying information is not collected. We will only collect this data if you provide it to us voluntarily, for example by sending us an e-mail. You can therefore visit our website without providing any personal data.

 

We reserve the right to anonymize the data you provide, to store it in aggregated form and, if necessary, to combine it with other data in order to compile anonymous statistics (e.g. on the number of visitors).
If you contact us by e-mail, the data you send us will be stored automatically. We process your personal data exclusively to answer your inquiries and in the event of follow-up questions, or they are stored by us for further contact with you.

We would like to point out that data transmission over the Internet, for example when communicating by e-mail, can have security gaps and therefore we cannot guarantee complete protection of data against access by third parties.
We host the content of our website with the following providers: This website is hosted by an external service provider (hoster). The personal data collected on this website is stored on the hoster's servers. This may include IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses and other data generated via a website.

The hoster is used for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of a secure, fast and efficient provision of our online offer by a professional provider (Art. 6 para. 1 lit. f GDPR). Our hoster will only process your data to the extent necessary to fulfill its performance obligations and follow our instructions with regard to this data.

 

We use the following hoster:
Hostpoint AG
Neue Jonastrasse 60,
8640 Rapperswil-Jona
 

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3. Storage, use and processing of your data
We use, process and store your personal data to fulfill your requests, such as to answer your inquiries (contact form or chat function), to process orders and to prepare, negotiate, process and fulfill contracts and to provide you with certain information.
Your data will only be passed on on the basis of contractual agreements.
 

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4. eCommerce and payment providers

Processing of customer and contract data
We collect, process and use personal and contractual data to establish, structure the content of and amend our contractual relationships. We collect, process and use personal data about the use of this website (usage data) only insofar as this is necessary to enable the user to use the service or for billing purposes. The customer data collected will be deleted after completion of the order or termination of the business relationship and expiry of any statutory retention periods. Statutory retention periods remain unaffected.

Data transmission when concluding contracts for online stores, retailers and shipping goods
If you order goods from us, we will pass on your personal data to the transport company responsible for delivery and to the payment service provider responsible for processing payments. Only the data required by the respective service provider to fulfill its task will be disclosed.

Payment services

We integrate third-party payment services on our website. When you make a purchase from us, your payment data (e.g. name, payment amount, account details, credit card number) are processed by the payment service provider for the purpose of payment processing. The respective contractual and data protection provisions of the respective providers apply to these transactions.
 

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5. Your rights regarding the processing of your personal data
To exercise your rights, please contact the responsible office at Inveno AG.
All you need to do is send an informal email to info@inveno.ch.

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a) Right to information
You have the right to request information about your personal data processed by us.

 

You can request the following as part of your rights as a data subject:

- Information about processing purposes and categories of personal data
- Categories of recipients to whom your personal data has been or will be disclosed
- duration of storage
- Existence of a right to rectification, erasure, restriction of processing or objection
- Existence of a right to lodge a complaint with a supervisory authority
- Origin of your data, if it was not collected by us
- Existence of automated decision-making, including profiling

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b) Right to rectification
You have the right to immediate correction of incorrect or completion of incomplete personal data.

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c) Right to erasure ("right to be forgotten")
You have the right to immediate erasure ("right to be forgotten") of your personal data if, for example, the purpose of the processing is no longer necessary, if you withdraw your consent or if there is no legal basis.

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d) Right to restriction of processing
You have the right to restrict the processing of your personal data if, for example, the accuracy of the data is disputed, the processing is unlawful and you refuse to delete it and instead request the restriction of its use, provided that we no longer need it for the purposes of processing but you need it to assert, exercise or defend legal claims or you have lodged an objection to the processing.

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e) Right to data portability
You have the right to receive the personal data that you have provided to us in a structured, commonly used and machine-readable format or to have it transmitted to another controller, provided that the processing is automated.
Your personal data will only be transferred directly to another controller if this is technically feasible.

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f) Right to object
You have the right to object to the processing of your personal data at any time on grounds relating to your particular situation.
Your data will no longer be processed after an objection unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or the processing serves the establishment, exercise or defense of legal claims.
Furthermore, you can object to the processing of your personal data for the purpose of direct marketing at any time.
The lawfulness of the data processing carried out up to the point of revocation remains unaffected.

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g) Right to automated decision-making, including profiling
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This means that you have the right to question this decision and, if necessary, to have it corrected.

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h) Right to lodge a complaint with a supervisory authority
You also have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC).
 

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6. protection of your data when you visit our website
This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.
If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
 

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7. Data collection on our website

 

a) Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are

• Browser type and browser version 

• Operating system used 

• Referrer URL 

• Host name of the accessing computer 

• Time of the server request 

• IP address

• Pages visited (subpages)

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This data cannot be assigned to a specific person. It is not possible for us to draw conclusions about your identity. The data in the log files is always stored separately from other personal data.
This data is processed by us to deliver the content of our website and to ensure the functionality of our information technology systems, to optimize our website and to evaluate system security and stability. This data is not merged with other data sources.
We have a legitimate interest in ensuring the error-free presentation and security of our website.
 

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8. analysis tools and tools from third-party providers

 

a) Cookies
We use so-called cookies on our website. Cookies are small text files that are stored on your end device and saved by your browser. They serve to make the offer on this website more user-friendly, effective and secure.
Cookies that are required to carry out the electronic communication process or to provide certain functions that you wish to use (e.g. shopping cart function, registration) are processed on the basis of legitimate interest. As the website operator, we have a legitimate interest in the storage of cookies for the technically error-free and optimized provision of our services. Insofar as other cookies (e.g. cookies for analyzing your surfing behavior) are stored, they are treated separately in this privacy policy.
We use the "Real Cookie Banner" consent tool to manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents. You can find details on how "Real Cookie Banner" works at https://devowl.io/de/rcb/datenverarbeitung/
The legal basis for the processing of personal data in this context is Art. 6 para. 1 lit. c GDPR and Art. 6 para. 1 lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.
The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consent.
 
b) Google Tag Manager
This website uses Google Tag Manager, which is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Google Tag Manager is a tool with which tracking or statistics tools and other technologies can be integrated on this website. No user profiles are created by Google Tag Manager, it does not store any cookies and does not carry out any independent analyses. It is used to manage and display the tools integrated via it. It records your IP address, which is transmitted to the parent company Google in the United States.
 
c) Google Analytics
Our website uses Google Analytics, a service provided by Google Ireland Ltd (Google Building Gordon House, Barrow St, Dublin 4, Ireland). Google uses cookies, which are stored on your device and enable website usage to be analyzed. The information generated by the cookie about your use of the website will normally be transmitted to and stored by Google on servers in the United States.
 
d) Meta Pixel
Our website uses the visitor action pixel from Facebook (Meta Platforms Ireland Ltd, Harbour 4, Grand Canal Quay, Grand Canal Bridge, Dublin 2, Ireland) to measure conversions. Meta Pixel enables us to track your behavior after you have been redirected to our website by clicking on a Facebook ad. The data collected is anonymous to us as the operator of this website and therefore does not allow us to draw any conclusions about you personally.
 
e) Instagram
We only use the Instagram button integrated into our pages as a hyperlink to our Instagram page. Instagram content is not directly integrated into our pages. If you click on the Instagram button while you are logged into your Instagram account, Instagram can assign the visit to our pages to your user account. We would like to point out that, as the provider of the Instagram page, we have no knowledge of the content of the transmitted data or its use by Instagram.
You can find more information on this in Instagram's privacy policy at https://help.instagram.com/519522125107875/?helpref=hc_fnav     
If you do not want Instagram to be able to associate your visit to our pages with your user account, please log out of your user account.
 
f) Facebook
We only use the Facebook button integrated into our pages as a hyperlink to our Facebook page. If you click on the button while you are logged into your facebook account, facebook can assign the visit to our pages to your user account. We would like to point out that, as the provider of the facebook fan page, we have no knowledge of the content of the data transmitted or its use by facebook.
Further information on this can be found in facebook's data protection information at https://de-de.facebook.com/policy.php
If you do not want facebook to be able to associate your visit to our pages with your user account, please log out of your user account.
 
h) YouTube
YouTube enables the direct embedding of content published on youtube.com into websites. The cookies are used to collect visited websites and detailed statistics on user behavior. This data can be linked to the data of users registered on youtube.com and google.com. If you do not want YouTube to be able to associate your visit to our pages with your user account, please log out of your user account.
 
i) Google Fonts
Google Fonts is a service that downloads fonts that are not installed on the user's client device and embeds them in the website. No cookies in the technical sense are set on the user's client device, but technical and personal data such as the IP address are transmitted from the client to the service provider's server to enable the use of the service.
 
j) Hotjar
Hotjar is a service for analyzing behavior and collecting user feedback. It creates heat maps and session recordings of the website user and plays out surveys. The cookies are used to identify the user across multiple subpages, store the status of surveys, control the playing of ads and link the data collected during session recordings.
 

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9. note on data transfer to the USA
Among other things, tools from companies based in the USA are integrated on our website. If these tools are active, your personal data may be transferred to the US servers of the respective companies. We would like to point out that the USA is not a safe third country within the meaning of EU data protection law. US companies are obliged to disclose personal data to security authorities without you as the data subject being able to take legal action against this. It can therefore not be ruled out that US authorities (e.g. secret services) may process, evaluate and permanently store your data on US servers for surveillance purposes. We have no influence on these processing activities.
 

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10. topicality and amendment of the data protection information
The data protection information was adapted in August 2023 and corresponds to the current status. We reserve the right to adapt this data protection information accordingly in the event of changes.